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FAQ
Customer Support
Mon–Sat: 10:00 AM – 7:00 PM (US Eastern Time)
Sun & US Federal Holidays: Closed
1) What size should I choose?
All our watches are designed in standard men's and women's sizes to ensure a comfortable fit. Each product page includes detailed sizing information. We recommend checking our size guide for accurate measurements. If you're between sizes, we suggest sizing up for optimal comfort.
2) How do I care for my watch?
Keep your watch looking pristine by protecting it from excessive moisture and extreme temperatures. Clean gently with a soft, damp cloth and allow to air dry naturally. For suede straps: use a suede brush to maintain texture. For leather: apply leather conditioner periodically to preserve softness and shine. Store in a cool, dry place away from direct sunlight when not in use.
3) Shipping & Delivery (USA)
We offer free tracked shipping across the U.S. Orders are typically shipped within 1-2 business days, and most deliveries arrive in 5-10 business days. A tracking link will be sent to your email once your order has shipped.
4) Returns & Exchanges
Enjoy a 30-day money-back guarantee. Items must be unworn, unused, and returned in their original packaging. To start a return or exchange, simply contact us with your order number and our team will guide you through the process.
5) Restocks & Limited Editions
Many of our watches are produced in small, limited runs. If an item is out of stock, you can join the waitlist on the product page. Please note that restocks are selective and quantities remain limited.